Logistics/Warehouse Manager

Canadian Tire Hillside (Store 365)
Victoria, British Columbia

Employment Type: Full-Time

Summary

As a member of the store’s Management Team, the Warehouse Manager contributes to the success of the store by communicating the business objectives of the store to their team. The Warehouse Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. They ensure that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability. This position is very physical and includes a lot of lifting and carrying, as well as a high level of comfort with technology and processing systems.

Responsibilities and Tasks

Maintaining a clean & tidy warehouse.
Monitors and improves the productivity of the department team through strong leadership, motivation and team building.
Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
Establishes department sales objectives in accordance with Senior Management goals and customer needs and communicates them to team members.
Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
Consistently follows up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.
Receives, scans, verifies, and stores all incoming and overstock products according to established procedures and policies.
Prepares merchandise for filing, sorts and fills merchandise carts for the retail floor.
Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.
Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training).
Picks all warehouse product through our Proactive System to fill retail floor.
100% accuracy in following procedures for locating and de-locating products in the warehouse.
Responsible for garbage disposal, cardboard recycling, and the disposal of broken products in accordance with store policy.
Responsible for the safe operation of all warehouse equipment (forklift, skyjack, wave machine etc.).
Abides by all health and safety programs and regulations.
Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
Addresses issues and conflicts in a timely manner.
Organizes and conducts regular department team meetings and actively participates in store management meetings.
Completes other tasks, as required.

Requirements

Experience in operations and logistics.
Good working knowledge of department products and functions.
Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
Basic math and typing skills.
Experience in a Canadian Tire store is considered an asset.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

Strong orientation towards customer service excellence.
Strong belief in the Canadian Tire Values of honesty, integrity and respect.
Results-oriented individual who thrives on achieving challenging goals.
Ability to serve customers in a professional manner and to inspire their confidence and trust.
Ability to lead and manage a team to achieve common goals in a fast-paced environment.
Effective written and oral communication skills.
Displays a team-oriented approach.
Ability to motivate and coach others as well as provide feedback.
Ability to plan, organize, delegate and follow up on team’s activities and projects.
Ability to find solutions to problems and make decisions.
Ability to multitask, adapt and cope with challenging situations.

Potential Career Opportunities

Next levels: Store Manager and General Manager.
Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.
Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

Standing/walking for 8 hours.
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
Lifting and turning repeatedly throughout the shift.
Lifting above the shoulder, from floor to shoulder and floor to waist.
Walking and carrying at the same time and pushing/pulling as required.
Twisting, turning, reaching and working above shoulder level.