Summary
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience. Though run through Canadian Tire Hillside, this position is centred at the Gordon Head Location. The successful candidate can start at $21/hr-$24/hr, depending on previous level of experience.
Responsibilities and Tasks
Customer Service

Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Shares ideas and suggestions to improve the customer experience in the Service Centre.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Ensures a smooth flow of communication with customers during repairs or maintenance work.
Operations

Completes and reviews repair orders with customers.
Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
Acts as liaison between customers and technicians and manages the status of work orders.
Schedules service and repair appointments.
Operates computerized work order systems.
Engages in learning activities and coaching to improve their own abilities.
Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
Complies with company, store and department policies and health & safety program and regulations.
Completes other tasks, as required.
Requirements

Knowledge of market trends in the automotive service industry.
Knowledge and understanding of mechanical components of automobiles.
Ability to work effectively with auto parts ordering systems and computerized work order systems. 
Basic math and keyboarding skills.
Good working knowledge of CoStar is an asset.
Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
Valid driver’s licence for province of employment.
Required Skills and Abilities
Successful candidates will demonstrate the following:

Strong orientation towards customer service excellence.
Strong belief in the Canadian Tire Values of honesty, integrity and respect.
Ability to serve customers in a professional manner and to inspire their confidence and trust.
Ability to work effectively in a fast-paced, customer-focused environment.
Strong communication skills, ability to listen carefully and to give precise instructions.
Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
Ability to plan, organize, delegate and follow-up on daily tasks.
Ability to resolve problems and make decisions.
Ability to work in a team environment to achieve common goals.
Ability to adapt and cope with pressure.
Entrepreneurial and results oriented. 
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Potential Career Opportunities

Next levels: Service Manager, Store Manager and General Manager.
Other automotive, customer service and management opportunities in a large network of more than 485 Canadian Tire Service Centres across the country.
Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
Physical Demands and Working Conditions
In compliance with the store’s Health and Safety Policies and Procedures:

Standing/walking for 8 hours.
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
Lifting and turning repeatedly throughout the shift.
Lifting above the shoulder, from floor to shoulder and floor to waist.
Going up and down a ladder while carrying merchandise.
Walking and carrying things at the same time and pushing/pulling, as required.
Twisting, turning, reaching and working above shoulder level.

Canadian Tire has been around for  100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of talented and varied people from all walks of life who work together to achieve success as a unified team. Our watchwords are honesty, integrity, and respect, and we work hard to provide a place where people can work and shop efficiently and comfortably, where the faces they see are a reflection of the diversity within the community we serve.
As a business, we continue to grow, serving the best customers in Victoria, allowing for growth within as well. Our team members can find many opportunities to grow and advance, in fact, most of our management team started in entry-level roles in the past, including the store’s owner! Because we’re locally-owned and operated, we recognise that Victoria is an expensive city in which to live, so we strive to provide fair and competitive compensation to all members of our team, from our scholarly weekend warriors to our industrious full-timers, to help them finance their day-to-day and plan for their futures!
If you’re someone who is interested in working with a team that works hard and plays hard, is on the forefront of retail technology, someone who prides themselves in their ability to communicate with others and provide incredible customer service, who is invested in their connection with the community, and who loves a fun, busy, high-energy workplace with terrific (often entertaining) co-workers, then we might be the place for you!
Role Description: The Bike Builder is a unique and fun position that allows you to indulge in your love of bikes in a positive, team-based environment. The Bike Builder builds bicycles for inventory and for customers, as well as dealing with repairs and mechanical issues. This role requires a willingness and drive to learn and the ability to work well with your hands. Superior focus, multitasking abilities, and communication skills are essential to success in this position. Professional experience not required, but experience building and maintain bikes and mechanical aptitude are assets. The Bike Builder reports to the Sports Manager. Must have daytime and flexible evening/weekend availability. Starting wage range: $21.00-$25.00/hr.
Responsibilities & Tasks:

Able to do small quick tasks for customers (changing flats, making minor adjustments).
Eager to learn new skills, such as: assembling new bicycles; installing, adjusting, and/or replacing speed and gear mechanisms, handlebars, stands, lights, seats, etc.; aligning wheels; repairing tires; and other tasks and duties.
Estimates cost and time for service and repairs needs. Ensures work and product are delivered on time.
Assists in maintaining a clean, safe, and well-merchandised store and repair room.
Schedules service and repair appointments.
Complies with company, store and department policies and health & safety program and regulations.
Polite, friendly, and enthusiastic interactions with customers needing repairs or service.
Completes other tasks, as required.
Core Competencies:

Willingness to learn about bicycle building, repair, and maintenance.
Experience with bikes is considered an asset.
Knowledge and understanding of mechanical components of bicycles is not required, but is an asset.
Ability to work autonomously, multitask, and prioritise.
Good problem-solving skills and attention to detail.
Ability to work with other in a positive manner.
Must be able to routinely lift 25-50 lbs.
What are some additional benefits of working at Canadian Tire Hillside, you ask?

Competitive compensation that rewards strong and consistent performance
Potential for Profit Sharing
Life insurance, extended health and dental benefits for full-time employees
Employee (& Family) Wellness Program
Access to development opportunities
A Social Committee that provides opportunities for fun events that can turn coworkers into long-time friends
A flexible and varied schedule that allows for work/life balance
On-site parking
Store discount at our main store and our off-site Service Centre
Are you looking for a place to work, belong, and grow? Are you looking for a job that is convenient and flexible or a career that is full of opportunities and possibilities? Are you reliable, hard-working, and looking for a way to be productive that helps yourself, your team, and your community?
Then apply now to work at Canadian Tire Hillside!
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Receiving Associate
Job Type: Full-time
Canadian Tire has been around for 100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of talented and varied people from all walks of life who work together to achieve success as a unified team. Our watchwords are honesty, integrity, and respect, and we work hard to provide a place where people can work and shop efficiently and comfortably, where the faces they see are a reflection of the diversity within the community we serve.
As a business, we continue to grow, serving the best customers in Victoria, allowing for growth within as well. Our team members can find many opportunities to grow and advance, in fact, most of our management team started in entry-level roles in the past, including the store’s owner! Because we’re locally-owned and operated, we recognise that Victoria is an expensive city in which to live, so we strive to provide fair and competitive compensation to all members of our team, from our scholarly weekend warriors to our industrious full-timers, to help them finance their day-to-day and plan for their futures!
If you’re someone who is interested in working with a team that works hard and plays hard, is on the forefront of retail technology, someone who prides themselves in their ability to communicate with others and provide incredible customer service, who is invested in their connection with the community, and who loves a fun, busy, high-energy workplace with terrific (often entertaining) co-workers, then we might be the place for you!
Role Description: The Receiving Associate has a key role in ensuring that products are received, verified, stored, and transported to the sales floor or the warehouse in a safe, efficient, and accurate manner. Associates are also responsible for keeping the receiving bay neat, tidy, well-maintained, and in compliance with all health and safety regulations. This position is highly physical and includes a lot of lifting and carrying, exposure to loud noises, and the use of technology and machinery. Starting wage range: $17.00 - $18.50
Responsibilities & Tasks:

Provides the team with the necessary support to enhance the customer experience within the store through:
Maintaining housekeeping disciplines in the warehouse in order to facilitate location of products by all staff.
Delivering and assembling merchandise as required.

Receives, scans, verifies, and stores all incoming and overstock products according to established procedures and policies.
Ships returns and completes paperwork.
Is responsible for garbage disposal, cardboard recycling, and the disposal of broken products in accordance with store policy.
Repairs broken packages as needed.
Reports damaged goods to Management.
Operates computer and scanning tools and enters all relevant coding in Canadian Tire systems.
Is responsible for the safe operation of all warehouse equipment (forklift, skyjack etc.).
Certifications in forklifts, power jacks, Transportation of Dangerous Goods are all considered assets.
Computer literacy (data entry, scanning, etc.) is an asset 
Experience working as a retail shipper/receiver would be highly desirable 
Handles dangerous goods and hazardous products according to established procedures.
Core Competencies:

Ability to work with minimum supervision.
Excellent organizational skills.
Physically fit – ability to lift up to 50 lbs.
Results oriented individual.
Comfortable with technology.
Ability to complete detail-oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
Effective communication skills.
Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
Positive attitude, punctuality and solid work ethic.
What are some additional benefits of working at Canadian Tire Hillside, you ask?

Competitive compensation that rewards strong and consistent performance
Potential for Profit Sharing
Life insurance, extended health and dental benefits for full-time employees
Employee (& Family) Wellness Program
Access to development opportunities
A Social Committee that provides opportunities for fun events that can turn coworkers into long-time friends
A flexible and varied schedule that allows for work/life balance
On-site parking
Store discount at our main store and our off-site Service Centre
Are you looking for a place to work, belong, and grow? Are you looking for a job that is convenient and flexible or a career that is full of opportunities and possibilities? Are you reliable, hard-working, and looking for a way to be productive that helps yourself, your team, and your community?
Then apply now to work at Canadian Tire Hillside!
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.