Merchandising Associate
Job Types: Full-time: 3pm to 12pm or Overnight
Canadian Tire has been around for 100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of talented and varied people from all walks of life who work together to achieve success as a unified team. Our watchwords are honesty, integrity, and respect, and we work hard to provide a place where people can work and shop efficiently and comfortably, where the faces they see are a reflection of the diversity within the community we serve.
As a business, we continue to grow, serving the best customers in Victoria, allowing for growth within as well. Our team members can find many opportunities to grow and advance, in fact, most of our management team started in entry-level roles in the past, including the store’s owner! Because we’re locally-owned and operated, we recognise that Victoria is an expensive city in which to live, so we strive to provide fair and competitive compensation to all members of our team, from our scholarly weekend warriors to our industrious full-timers, to help them finance their day-to-day and plan for their futures!
If you’re someone who is interested in working with a team that works hard and plays hard, is on the forefront of retail technology, someone who prides themselves in their ability to communicate with others and provide incredible customer service, who is invested in their connection with the community, and who loves a fun, busy, high-energy workplace with terrific (often entertaining) co-workers, then we might be the place for you!
Role Description:   Merchandisers/Promo Team members at Canadian Tire Hillside Centre are responsible for all product merchandising aspects, display creation, seasonal aisle changeovers, and aisle maintenance. High energy, detailed, and independently motivated individuals will excel in this role. This role reports to the Merchandising or Promo Managers. The successful candidate will be required to work in a team setting, sometimes under tight timelines and setup goals. The Merchandising and Promo roles requires full-time availability during the scheduled hours of either 3:00pm-12:00am or 9:30pm-6:30am. Starting wage range: $18.50 - $19.50 plus an overnight premium for hours worked after store closing hours.
Responsibilities & Tasks:

Stocking merchandise on to shelves.
Comfortable with technology, shelf capacities, and locating system.
Accountable to proper presentation standards.
Ongoing facing & aisle maintenance throughout shift.
Leave aisles swept, tidy, and free of all debris.
Core Competencies:

Good listening skills
Team Player
Able to follow instructions
Punctual & Diligent
Strong ability to learn new tasks
Creative and spacially aware in order to fit products into existing category space
Should be consistent and meticulous
Strong work ethic
Keeps work area clean and tidy
Canadian Tire experience considered an asset
What are some additional benefits of working at Canadian Tire Hillside, you ask?

Competitive compensation that rewards strong and consistent performance
Potential for Profit Sharing
Life insurance, extended health and dental benefits for full-time employees
Employee (& Family) Wellness Program
Access to development opportunities
A Social Committee that provides opportunities for fun events that can turn coworkers into long-time friends
A flexible and varied schedule that allows for work/life balance
On-site parking
Store discount at our main store and our off-site Service Centre
Are you looking for a place to work, belong, and grow? Are you looking for a job that is convenient and flexible or a career that is full of opportunities and possibilities? Are you reliable, hard-working, and looking for a way to be productive that helps yourself, your team, and your community?
Then apply now to work at Canadian Tire Hillside!
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Automotive Parts - Customer Experience Associate
Job Types: Full-time
Canadian Tire has been around for 100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of talented and varied people from all walks of life who work together to achieve success as a unified team. Our watchwords are honesty, integrity, and respect, and we work hard to provide a place where people can work and shop efficiently and comfortably, where the faces they see are a reflection of the diversity within the community we serve.
As a business, we continue to grow, serving the best customers in Victoria, allowing for growth within as well. Our team members can find many opportunities to grow and advance, in fact, most of our management team started in entry-level roles in the past, including the store’s owner! Because we’re locally-owned and operated, we recognise that Victoria is an expensive city in which to live, so we strive to provide fair and competitive compensation to all members of our team, from our scholarly weekend warriors to our industrious full-timers, to help them finance their day-to-day and plan for their futures!
If you’re someone who is interested in working with a team that works hard and plays hard, is on the forefront of retail technology, someone who prides themselves in their ability to communicate with others and provide incredible customer service, who is invested in their connection with the community, and who loves a fun, busy, high-energy workplace with terrific (often entertaining) co-workers, then we might be the place for you!
Role Description:  The Automotive Parts Customer Experience Associates will be ambassadors of their department and will strive to provide expert product knowledge and assistance. Your role will be focused on continuous improvement of your own product knowledge and customer interaction techniques. A strong orientation towards teamwork and a positive attitude are essential for success in this role, as is a strong understanding of motor vehicles. Starting wage range: $17.85 - $19.25
Responsibilities & Tasks:

Greet & engage customers in your department.
Provide a high level of customer service at all times!
Maintain a high level of product knowledge.
Assist with product filling as required (i.e. promotional items).
Maintaining cleanliness of department.
Manage all out-of-stock tags.
Perform aisle maintenance throughout the day i.e. facing products.
Strive to make customers for life.
Core Competencies:

Strong orientation towards customer service excellence.
Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
Strong knowledge of sporting, hunting, and fishing goods, camping and fitness equipment, and other outdoor accessories is an asset.
Ability to work with minimum supervision.
Effective communication skills.
Keeps work area clean and tidy.
Comfortable with technology.
Positive attitude, punctuality and solid work ethic.
What are some additional benefits of working at Canadian Tire Hillside, you ask?

Competitive compensation that rewards strong and consistent performance
Potential for Profit Sharing
Life insurance, extended health and dental benefits for full-time employees
Employee (& Family) Wellness Program
Access to development opportunities
A Social Committee that provides opportunities for fun events that can turn coworkers into long-time friends
A flexible and varied schedule that allows for work/life balance
On-site parking
Store discount at our main store and our off-site Service Centre
Are you looking for a place to work, belong, and grow? Are you looking for a job that is convenient and flexible or a career that is full of opportunities and possibilities? Are you reliable, hard-working, and looking for a way to be productive that helps yourself, your team, and your community?
Then apply now to work at Canadian Tire Hillside!
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Job Summary:
The Customer Service Leader is responsible for leading the front-end customer experience at our Automotive Service Centre. This role acts as the primary point of contact for customers, ensures smooth service operations, and leads a team of service advisors and front-desk staff. This role is also a link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience. The ideal candidate has strong leadership skills, automotive knowledge, and a passion for delivering exceptional customer service. Though run through Canadian Tire Hillside, this position is centred at the Gordon Head Location. 

Key Responsibilities:

Customer Service & Experience

Greet and assist customers in a professional and friendly manner.
Ensure every customer receives timely updates and clear communication regarding their vehicle service, both in person and over the phone.
Handle customer inquiries, complaints, and feedback with empathy and efficiency.
Monitor and improve customer satisfaction through service excellence and follow-ups.

Team Leadership

Lead, coach, and motivate a team of service advisors through customer service excellence.
Monitor team performance and provide training, feedback, and performance evaluations.
Coordinate daily schedules and ensure adequate front-desk coverage.

Service Operations

Collaborate with technicians and service managers to ensure accurate service estimates and timelines.
Review repair orders for accuracy and completeness.
Estimate cost and time for service and repairs needs. Ensure final invoice is accurate and vehicle is delivered on time.
Operate computerized work order systems.
Engage in learning activities and coaching to improve your own abilities.
Shares potential opportunities or suggestions to help the Automotive Service Centre be more profitable and to increase sales.
Ensure work is completed on schedule and up to quality standards.
Oversee appointment scheduling, intake process, and customer flow through the service centre.
Comply with company, store and department policies and health & safety program and regulations.
Complete other tasks, as required.

Administrative Duties

Manage front-end documentation including service records, invoices, and customer accounts.
Support inventory and parts tracking by communicating customer needs with the parts department.
Maintain compliance with company policies, safety regulations, and industry standards.

Qualifications:

High school diploma or equivalent (post-secondary education in business or automotive management is considered an asset).
3+ years of customer service experience in an automotive, retail, or service environment.
1+ years of supervisory or team leadership experience preferred.
Strong knowledge of automotive services, repairs, and terminology is an asset.
Excellent communication, problem-solving, and organizational skills.
Proficient in POS systems, service software, and Microsoft Office.
Ability to work flexible hours, including weekends if required.

Key Competencies:

Customer-Centric Mindset
Leadership and Team Motivation
Time Management and Multitasking
Conflict Resolution
Attention to Detail
Adaptability in Fast-Paced Environments
Potential Career Opportunities

Next levels: Service Manager, Store Manager and General Manager.
Other automotive, customer service and management opportunities in a large network of more than 485 Canadian Tire Service Centres across the country.
Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
Physical Demands and Working Conditions
In compliance with the store’s Health and Safety Policies and Procedures:

Standing/walking for 8 hours.
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
Lifting and turning repeatedly throughout the shift.
Lifting above the shoulder, from floor to shoulder and floor to waist.
Going up and down a ladder while carrying merchandise.
Walking and carrying things at the same time and pushing/pulling, as required.
Twisting, turning, reaching and working above shoulder level.
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.