Cash Supervisor

Canadian Tire Hillside (Store 365)
Victoria, British Columbia

Employment Type: Full-Time

Summary

The Cash Supervisor is responsible for assisting the Front End Manager in managing and leading the Cash & Returns department by providing high quality workmanship and service that ensures customer satisfaction. They assist the Front End Manager and the team in consistently meeting performance expectations in terms of customer experience, scheduling, and managing the team.

Responsibilities and Tasks

Customer Service

Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, and coaching.
Leads by example and consistently delivers an excellent customer experience.
Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
Works as a team with other departments to provide an excellent customer experience.
Responds to and handles customer inquiries, requests, and concerns in a timely manner, over the phone and in person.
Handles multiple customers in an effective and efficient manner.

Operations

Assists the Front End Manager in maintaining quality department presentation.
Supervises and assists team members in daily departmental operations.
Assists the Front End Manager in following up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.
Plays an active role in the department team by openly sharing opinions and ideas on how to improve department success, and by participating in meetings and all training as required.
Informs team on in-store promotions, in-store deals.
Assists with planning and managing daily/weekly departmental schedules, and works with the team to execute them.
Provides support to cashiers and customer service representatives for cash pickups, cash closing, warranties, returns, guarantees, etc.
Assists in the orientation and training of new employees, store opening and closing responsibilities.
Assists in organizing and conducting regular department team meetings.
Communicates and ensures compliance of all company, store, and department policies, as well as, health and safety programs and regulations.
Uses professional language and maintains a professional appearance (uniform, hygiene, grooming, and name tag) when interacting with others.
Assists the Front End Manager with various projects and tasks.
Completes other tasks, as required.

Requirements

Experience in retail sales, execution, and operations.
Good working knowledge of department functions.
Demonstrated supervisory, leadership, and/or managerial experience, or relevant experience.
Ability to operate cash register is a requirement.
Basic math and keyboarding skills.
Experience in a Canadian Tire store is considered an asset.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
Strong interpersonal, motivational, and management skills.
Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
Ability to assist in leading and managing others to achieve common goals in a fast-paced environment.
Ability to motivate and coach others.
Ability to resolve retail and/or customer issues.
Ability to adapt and cope with challenging and changing situations.
Ability to find solutions to problems and make decisions.
Positive attitude, punctuality, and solid work ethic.

Potential Career Opportunities

Next levels: Department Manager, Duty Manager, and Store Manager.
Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire Stores across the country.
Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

Standing/walking for 8 hours.
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
Lifting and turning repeatedly throughout the shift.
Lifting above the shoulder, from floor to shoulder and floor to waist.
Walking and carrying at the same time and pushing/pulling as required.
Twisting, turning, reaching and working above shoulder level.

Our Vision

Canadian Tire Hillside is a locally owned business with an independent owner, providing a personal touch.

Our Vision is to build our business from the ground-up around innovation, leading to the best customer experience in Victoria.

Teamwork and Technology will be the driving force behind our success. Our systems and processes will ensure we are the destination to equip our customers with everything they need to enjoy the jobs and joys of life in Victoria.